hw168 believes that gambling should be entertaining — always on your terms. We provide every player with the tools, information, and support needed to keep gaming a positive experience. If at any point it stops feeling that way, we are here to help.
hw168 takes responsible gaming seriously. The platform is designed for adult players in Indonesia who choose to engage with sports betting, live casino games, and online slots as a form of entertainment — not as a source of income or a solution to financial problems.
We recognise that a small number of players may develop problematic gambling habits. hw168 has built a comprehensive set of player protection tools directly into the platform, and our support team is trained to respond compassionately and effectively when a player reaches out for help.
All responsible gaming features on hw168 are free to use, take effect immediately upon activation, and can be set more restrictive at any time without requiring approval. Restrictions can only be relaxed after a mandatory cooling-off period.
Set a maximum deposit amount on a daily, weekly, or monthly basis directly from your account settings. Once a limit is active, deposits exceeding the cap are automatically declined. Reducing a limit takes effect immediately; increasing it is subject to a 24-hour cooling-off period.
Need a short break? Activate a time-out to temporarily suspend your hw168 account for a fixed period — 24 hours, 48 hours, 7 days, 30 days, or a custom duration up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Time-outs cannot be cancelled early.
Self-exclusion is a stronger step for players who feel they need a longer break. You can self-exclude for 30, 60, or 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and all marketing communications are halted. Contact support to activate self-exclusion immediately.
In addition to deposit limits, hw168 allows players to set a maximum loss threshold per day, week, or month. Once your net losses reach the set amount within that period, further wagering is suspended until the limit period resets — giving you a hard financial boundary to play within.
Enable session reminders to receive on-screen notifications at regular intervals — every 30, 60, or 90 minutes — showing how long your current session has been running and your net win/loss for the session. This helps you stay grounded and make conscious decisions about continuing to play.
If you are concerned about your gambling habits — or those of someone you know — our native Indonesian-speaking support agents are available around the clock via live chat, email, WhatsApp, and Telegram. All conversations are confidential and handled with empathy and discretion.
Problem gambling often develops gradually. Recognising these signs early is the most important step toward getting back in control.
Answer these questions honestly. If you find yourself answering "yes" to two or more, it may be worth taking a break and speaking with someone you trust — or reaching out to hw168 support directly.
Reflect honestly on your recent gambling behaviour.
All hw168 responsible gaming tools are available directly within your account dashboard after login. No additional steps or waiting periods are required to set more restrictive limits. Here is how to access them.
Visit hw168.app and log in using your registered username and password. Ensure you are on the official hw168 platform — check for the padlock icon and "hw168.app" in your browser address bar before entering your credentials.
Click or tap your username or avatar in the top-right corner of the screen to open the account menu. Select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Inside the account settings panel, select the "Responsible Gaming" section. Here you will find all available tools: deposit limits, loss limits, session reminders, time-out, and self-exclusion.
Select the tool you want to activate, enter your preferred amount or duration, and confirm your selection. For deposit and loss limits, choose daily, weekly, or monthly. For time-outs, choose your desired suspension period.
Review your selection and confirm. For self-exclusion, an on-screen confirmation step is included to ensure the action is deliberate. Once confirmed, the restriction applies to your account immediately across all devices.
If you experience difficulty activating any responsible gaming tool, or if you would like a support agent to activate self-exclusion on your behalf, contact the hw168 support team via live chat, WhatsApp, Telegram, or email. Agents are available 24/7 and will act on your request immediately.
Control exactly how much you add to your hw168 account in any given period. Choose from a daily cap (e.g., Rp 500.000 per day), a weekly cap, or a monthly cap. You can stack limits — for example, a daily limit plus a monthly ceiling. Deposits are counted across all payment methods: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, crypto, and all others. Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 24-hour reflection period before the change activates.
Immediate EffectLoss limits put a hard ceiling on your net losses within a selected time period. Once your losses for the day, week, or month reach the amount you have set, all wagers are blocked until the period resets. This is distinct from a deposit limit — it is based on actual money lost rather than money deposited. Loss limits are particularly effective for managing risk on high-volatility games like slots and live casino tables.
Immediate EffectA time-out is a temporary account suspension for players who want a short, structured break from gambling. Available durations: 24 hours, 48 hours, 7 days, 14 days, 30 days, or a custom period up to 42 days (6 weeks). During a time-out, your account login is disabled and all marketing emails, bonus notifications, and promotional messages are paused. Time-outs cannot be cancelled before they expire — this is by design. Your account balance is preserved and accessible again after the time-out ends.
Cannot Be Cancelled EarlySelf-exclusion is the strongest protection tool available on hw168. It locks your account for an extended period: 30 days, 60 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is fully locked, all bonuses and promotions are forfeited, and marketing communications are permanently halted. For periods of 6 months or more, re-opening the account requires a mandatory 7-day cooling-off period after the exclusion expires and a written request to the hw168 compliance team. Permanent self-exclusion cannot be reversed. Any balance remaining at the time of self-exclusion will be returned to your verified withdrawal method.
Permanent Option AvailableIf you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — reaching out is the right move. hw168 has Indonesian-speaking support agents available 24 hours a day, 7 days a week, specifically trained to handle responsible gaming concerns with care and confidentiality.
You do not need to be in crisis to reach out. Whether you want to set a deposit limit, ask a question about self-exclusion, or simply talk through your concerns, our team is ready to help — without judgement.
All of the channels below connect you with the hw168 responsible gaming team. Your conversation is confidential. Support is available in Indonesian and English.
Set your limits, stay in control, and enjoy the full hw168 experience — live casino, football sportsbook, and hundreds of slots, all in one place.